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Troubleshooting

Hello! Here we collect some common troubleshooting tips when Batchalign doesn't work. Many of these tips are for OLDER versions of Batchalign, and your best bet is probably to install with the new instructions and everything will likely just work.

Start Troubleshooting

First, to confirm your error, run Batchalign in debug mode:

batchalign -vvvv [verb] [arguments]

for instance:

batchalign -vvvv align ~/ba_data/input ~/ba_data/output

If you encounter an error, identify the last line of the Batchalign error output. It should usually be some coloured text placed after the big red box outlining the error location. It usually is shaped [Something]Error: [error message].

Once you have done this, scroll down to the matching error type to learn more.

Tips

ConnectTimeout

ConnectionTimeout: (MaxRetryError("HTTPSConnectionPool(host='[some website]')")

where some website is usually huggingface.co or api.rev.ai.

This means we cannot reach the servers—the former, Huggingface, for model serving and the latter, Rev.AI, for ASR. Ensure those websites are accessible from the device where you are running Batchalign + also for your institution.

pip: command not found or pip3: command not found

It is unfortunately difficult for us to provide a general command for installation that works across all systems. If your system reports either pip or pip3 as not found, and you are sure Python below 3.11 and above 3.8 is installed, try the other pip command. For instance, if you used pip, try using pip3.

batchalign: command not found on Windows

Try using 

py -m batchalign [verb] [args]

like:

py -m batchalign align ~/ba_data/input ~/ba_data/output

Get Pip on Windows

Run the following commands:

  • curl https://bootstrap.pypa.io/ez_setup.py | python
  • curl https://bootstrap.pypa.io/get-pip.py | python

Optionally, you can additionally add the path to your environment so that you can use pip anywhere. It's somewhere like C:\Python33\Scripts.